privacy policy

Last updated: 08/02/2026

Pilates Bar (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information.

1. INFORMATION WE COLLECT

We may collect personal information including:

Personal details

  • Full name

  • Date of birth

  • Email address

  • Phone number

  • Emergency contact details

Health & safety information

  • Medical conditions or injuries (voluntarily disclosed)

  • Pregnancy status

  • Allergies

Booking & payment information

  • Membership and pass details

  • Class bookings and attendance history

  • Payment history

Payment card details are processed securely by third-party providers and are not stored by Pilates Bar.

Children’s information (Crèche use)

  • Child’s name and age

  • Medical or allergy information

  • Emergency contact details

Technical data

  • IP address

  • Device and browser information

  • Website usage data

CCTV footage

  • Video recordings in studio common areas for security and safety purposes

2. HOW WE COLLECT INFORMATION

We collect personal information when you:

  • Register an account or make a booking

  • Purchase a membership, pass, or add-on

  • Attend classes or use studio facilities

  • Use the Crèche

  • Communicate with us by email, phone, or social media

  • Visit our website

  • Enter the studio where CCTV is in operation

3. WHY WE COLLECT YOUR INFORMATION

We collect and use personal information to:

  • Provide Pilates classes, memberships, and services

  • Manage bookings, payments, cancellations, and attendance

  • Ensure client and child safety

  • Operate Crèche services

  • Communicate with you about your account and services

  • Send marketing communications (you may opt out at any time)

  • Improve our services and customer experience

  • Maintain studio security

  • Comply with legal and regulatory obligations

4. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to:

  • Our booking and payment platform (Momence)

  • Payment processors

  • Staff and instructors (where required)

  • IT, website, and software providers

  • Legal, accounting, or regulatory authorities when required by law

We do not sell or rent personal information to third parties.

5. MARKETING COMMUNICATIONS

By registering with Pilates Bar, you consent to receiving marketing communications.

You may opt out at any time by:

  • Clicking the “unsubscribe” link in emails, or

  • Contacting us at hello@pilatesbar.com.au

6. CCTV & SURVEILLANCE

Pilates Bar operates CCTV systems in common studio areas for:

  • safety and security

  • theft prevention

  • protection of staff and clients

CCTV is not installed in bathrooms or change rooms.

Footage is:

  • stored securely

  • accessed only when reasonably necessary

  • handled in accordance with applicable privacy laws

7. STORAGE & SECURITY OF INFORMATION

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure, including:

  • secure digital systems

  • restricted staff access

  • trusted third-party platforms with appropriate safeguards

8. ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to or correction of your personal information by contacting:

📧 hello@pilatesbar.com.au

We may require identity verification and will respond within a reasonable timeframe.

9. CHILDREN’S PRIVACY

Children’s information is collected only where necessary for Crèche services and safety.

This information:

  • is provided by a parent or legal guardian

  • is used solely for safety and operational purposes

  • is not shared except as required by law

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
The most current version will always be available on our website.

12. CONTACT US

If you have questions, concerns, or complaints about privacy, please contact:

Pilates Bar
📧 hello@pilatesbar.com.au