TERMS & CONDITIONS

Last updated: 08/02/2026

By purchasing a class, pass, membership, add-on, or by booking into or attending a class (in-studio or virtual), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

1. DEFINITIONS

  • Class / Session / Credit: One Pilates class booking.

  • Pass: A bundle of class credits with an expiry date.

  • Membership: An ongoing recurring billing plan.

  • Add-On: An additional service purchased alongside a membership.

  • Billing Cycle: Your personal billing schedule (weekly or fortnightly).

  • Momence: Pilates Bar’s booking and payment platform.

  • Happy Hour: Pilates Bar’s virtual and/or instructor-free class offering.

2. INTRODUCTORY & PROMOTIONAL OFFERS

Introductory Offer – “Happy Days”

  • Available once only to brand new clients.

  • Unlimited classes valid for 14 days.

  • Activates from the date of your first booked class.

  • Non-transferable and non-refundable except as required by law.

  • Cannot be used in conjunction with any other offer.

Grand Opening Special – 5 Class Pass

  • Available to brand new clients prior to a studio’s official opening date.

  • Valid for 30 days from the studio opening date.

  • One purchase per person.

  • Non-transferable and non-refundable except as required by law.

3. CLASS PASSES

  • Class passes activate from the date of payment.

  • Passes are non-transferable and non-refundable except as required by law.

  • Passes must be used within the stated expiry period.

  • Extensions are granted only for injury or medical reasons with supporting documentation.

4. MEMBERSHIPS – GENERAL TERMS

  • Memberships are billed in advance on an ongoing basis.

  • Memberships activate from the purchase date or a nominated start date.

  • Sessions are non-transferable.

  • Bookings must be made via Momence or the Pilates Bar app.

  • A 7-day cooling-off period applies from the purchase date.

  • Memberships continue until cancelled in accordance with these Terms.

  • Memberships operate on a 52-week administrative cycle and will auto-renew unless cancelled. Initial commitment periods do not reapply after renewal.

5. MEMBERSHIP TYPES

VIP Membership

  • Provides unlimited in-studio class access, subject to availability.

  • Includes additional benefits as advertised at the time of purchase.

  • Includes a minimum commitment period of seven (7) fortnightly payments.

  • Cancellation after the minimum term requires 14 days written notice. To cancel your membership please email hello@pilatesbar.com.au

  • If cancelled during the minimum commitment period, an early termination fee of $150 will apply.

Teaser / Sculpter / Slayer Memberships

  • Include capped visits per fortnight:

    • Teaser – 4 visits

    • Sculpter – 6 visits

    • Slayer – 8 visits

  • Any visits booked beyond the included cap will incur an additional class fee of $20 per class.

  • Include a minimum commitment period of seven (7) fortnightly payments.

  • Cancellation after the minimum term requires 14 days written notice. To cancel your membership please email hello@pilatesbar.com.au

  • If cancelled during the minimum commitment period, an early termination fee of $150 will apply.

Membership Benefits

  • Benefits, discounts, and referrals apply only while the membership is active.

  • Pilates Bar reserves the right to modify benefits from time to time.

5A. HAPPY HOUR (VIRTUAL) MEMBERSHIP

  • Happy Hour provides access to virtual, pre-recorded, or instructor-free classes.

  • Available as a standalone virtual membership or add-on to an existing membership.

  • Classes are screen-based, self-guided, and unsupervised.

  • Participation is at your own risk.

  • Not suitable for beginners, injured clients, pregnant clients without clearance, or those requiring supervision.

  • Pilates Bar may modify or withdraw Happy Hour offerings at any time.

Happy Hour Add-On

  • Billed alongside the primary membership.

  • Automatically cancelled if the primary membership is cancelled.

  • Does not increase in-studio class entitlements.

  • Does not automatically pause during suspensions unless requested.

6. MEMBERSHIP SUSPENSIONS

  • One suspension permitted every 3 months, minimum 7 days, maximum 30 days, at no charge.

  • Additional suspensions incur a fee of $5 per week.

  • Suspension requests require 14 days notice via email.

  • Suspensions pause billing and access and extend any minimum commitment period.

  • Suspensions cannot be backdated.

7. LATE CANCELLATION & NO SHOW FEES

  • Late Cancel: Cancelling within 4 hours of class start incurs a $10 fee and forfeiture of the class credit.

  • No Show: Failure to attend without cancelling incurs a $15 fee and forfeiture of the class credit.

  • These fees apply to all bookings, including those added from a waitlist.

  • If Pilates Bar cancels a class, no fees apply and credits are returned.

8. BOOKINGS, WAITLISTS & ATTENDANCE

  • A minimum of three (3) clients is required for a class to proceed. Pilates Bar reserves the right to cancel a class if minimum numbers are not met. Clients will be notified up to 2 hours prior to the scheduled class start time.

  • All class bookings, cancellations, and rescheduling must be completed via the Momence platform or the Pilates Bar app only.

  • Cancellations or changes made via text message, email, phone call, social media message, or any other method will not be accepted and will be treated as a Late Cancellation or No Show where applicable.

  • If a class is fully booked, clients may add themselves to the waitlist.

  • By joining a waitlist, you are committing to attend the class if a space becomes available.

  • If you are moved from the waitlist into a class and do not attend, a No Show fee will apply, regardless of how close to the class start time the space becomes available.

  • Clients arriving more than 5 minutes late may be refused entry for safety reasons.

9. STUDIO RULES & ETIQUETTE

By attending any class (including virtual), you agree that:

  • Grip socks must be worn at all classes. If unavailable, you agree to purchase them before participating.

  • You will treat staff and members with honesty, kindness, and respect.

  • You will clean all equipment used with provided sanitary wipes after each class.

  • Equipment must be returned to its original setup position.

  • You will follow all studio signage and safety instructions.

Pilates Bar may refuse entry or suspend access for unsafe or disruptive behaviour.

10. PAYMENTS, TRANSACTIONS & FEES

  • Payment is required at the time of booking.

  • Declined or failed payments incur a dishonour fee of $14.95.

  • Alternative payment details must be provided within 7 days.

  • Early termination fees are payable immediately upon cancellation.

  • All prices are inclusive of GST. Transaction and merchant processing fees may apply and are charged by our payment service provider.

11. AGE, MEDICAL & SAFETY

  • Minimum age: 14 years.

  • Clients under 16 must be accompanied by a booked adult.

  • Medical clearance is required for pregnancy or known conditions.

  • Heated classes may reach 35°C.

  • Clients must stop exercising immediately if unwell.

11A. VIRTUAL & INSTRUCTOR-FREE CLASSES – PARTICIPANT ACKNOWLEDGEMENT

  • You confirm you are physically fit to participate and not aware of any condition preventing safe participation.

  • Pilates Bar does not provide medical advice.

  • Virtual classes are screen-led and unsupervised.

  • You are responsible for monitoring your own form and safety.

  • To the extent permitted by law, Pilates Bar is not liable for injury, loss, or damage arising from participation.

11B. CRÈCHE & CHILDCARE SERVICES

  • Crèche services are short-term, limited supervision only.

  • The Crèche is not a licensed childcare service.

  • Children remain the responsibility of the parent or guardian at all times.

  • Pilates Bar may refuse access for safety or wellbeing reasons.

  • Parents must disclose allergies, medical conditions, or behavioural needs.

  • Crèche services may be modified or withdrawn at any time.

12. CCTV & SURVEILLANCE

  • CCTV operates in common studio areas for safety and security.

  • CCTV is not installed in bathrooms or change rooms.

  • By entering the studio, you consent to CCTV recording.

  • Footage is handled in accordance with applicable privacy laws.

13. COMMUNICABLE DISEASES

  • Clients with communicable illnesses must provide medical clearance before returning to class.

14. PERSONAL PROPERTY

  • Pilates Bar is not responsible for lost or stolen personal belongings.

15. LIABILITY & RISK ACKNOWLEDGEMENT

  • Pilates classes involve inherent physical risks.

  • Participation is voluntary.

  • To the extent permitted by law, Pilates Bar is not liable for injury, loss, or damage arising from participation.

  • Nothing in these Terms limits your rights under Australian Consumer Law.

16. PRIVACY & COMMUNICATIONS

  • Personal information is handled in accordance with our Privacy Policy, available on our website.

  • By registering, you consent to receive communications. You may unsubscribe at any time.

17. GENERAL

  • Pilates Bar may change schedules, instructors, services, or facilities at any time.

  • These Terms may be updated periodically. The most current version applies.

ACKNOWLEDGEMENT

By booking into a class, purchasing a pass, membership, or add-on, or attending a session at Pilates Bar, you confirm that you agree to these Terms & Conditions.